kodasopPrivacy Policy

This page describes what we collect when you use kodasop and how we keep that data protected. When you open an account with us, deposit via DANA or e-wallet, play a live-dealer table, or withdraw funds, we collect personal information. Our privacy policy explains what information we gather, why we need it, who has access to it, and what rights you have to see, correct, or delete it.

We at kodasop take data protection seriously. Your account details, payment information, and game activity are encrypted, stored securely, and never sold to third parties for marketing purposes. We collect only what is necessary for account verification, transaction processing, fraud prevention, and regulatory compliance. We do not track your behaviour outside kodasop or build profiles for resale.

If you have questions about how we handle your data, our support team can explain our practices in detail. We are transparent because we believe privacy is not a policy checkbox but a commitment we keep to every user.

What We Collect at kodasop

When you create an account, we collect your name, date of birth, email address, phone number, and residential address. This information is required for identity verification (KYC). We also collect government-issued ID details (ID number, issue date, expiry date) and photograph. These are stored separately from your account login credentials and encrypted.

When you deposit or withdraw, we collect transaction details: the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank), and timestamps. We do not store complete payment card numbers; instead, our payment processors store tokenised versions that we use only for transaction reference.

When you play games at kodasop, we log your game activity: tables joined, bets placed, outcomes, and timestamps. This information is used to settle your account, detect abuse, and provide customer support. We also log your IP address and device information (browser, operating system) for security purposes—to detect unauthorised access or account takeover attempts.

Communication Records

We keep records of your communications with our support team. If you email, use live chat, or call our support line, we store a transcript of the conversation. This allows us to provide continuity: if you contact support again about the same issue, we can review prior exchanges and respond faster.

How We Use Your Data

We use your personal information for the following purposes:

Our Third-Party Partners and Data Sharing

We do not sell your data to advertisers or data brokers. We do share information with essential service providers:

Note: Our support team operates from multiple offices, including locations in Jakarta, Bandung, and Medan. When you contact support, your data may be accessed by staff at any of these locations. All staff sign strict confidentiality agreements.

Your Rights Over Your Data

We provide you the right to access, correct, and delete your personal information. You can request a copy of all data we hold about you by contacting our support team. We will compile and deliver your data within 10 business days. You can also request correction of inaccurate information or deletion of data where permitted by law (such as after account closure or withdrawal of consent for certain processing activities).

We retain your data while your account is active. After you close your account, we retain transaction records for up to seven years to comply with accounting and anti-money-laundering regulations. Once the retention period expires, we delete the data.

Cookies and Tracking Technology

We use cookies to maintain your login session and remember your preferences (such as language choice). These cookies are stored on your device and do not contain personal information. We do not use cookies to track your activity outside kodasop or to build marketing profiles.

You can disable cookies in your browser settings, but this may prevent you from logging into kodasop or accessing certain features. We do not employ third-party advertising cookies or analytics trackers that profile you across multiple websites.

Jurisdiction and Data Location

Our servers may sit outside your jurisdiction. By using kodasop, you acknowledge that your data may be transferred to, stored in, or processed in countries other than your country of residence. Where such transfers occur, we ensure that data protection standards are maintained through encryption and contractual safeguards.

We protect your data not because regulation demands it, but because your trust is essential to how we operate kodasop.

kodasop Data Protection Team

Data Breach and Incident Response

If we suffer a data breach or security incident that exposes your personal information, we notify you within the timeframes required by law (typically 72 hours). We describe the nature of the breach, the data affected, and the steps we are taking to contain and remediate the incident. We also provide guidance on steps you can take to protect yourself.

Changes to This Policy

We may update this privacy policy from time to time. Material changes are communicated to you via email at least 30 days before taking effect. Your continued use of kodasop after the change date indicates acceptance of the updated policy.

Contact Us About Your Privacy

If you have questions about our privacy practices, wish to exercise your rights (access, correction, deletion), or report a data breach, contact our support team via email, live chat, or phone. We respond to privacy inquiries within five business days. For formal complaints about our data handling, you may also contact your local data protection authority or consumer-protection agency, where applicable.

Our commitment is simple: we collect the minimum information necessary, protect it rigorously, and respect your rights. This policy reflects how we actually operate kodasop across all our services—sportsbook, live dealer, slots, and esports. Your privacy is not negotiable.

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